We guarantee all products to arrive at your door in new condition. We will gladly replace any damaged item or accept the return of any item that arrives and is not as described on our website provided it is shipped back to us within 72 hours after receiving a Return Merchandise Authorization number (RMA) from 5th Century Music. Any item that was described accurately, and was not damaged, may be returned less shipping, return shipping and a 15% restock charge within 72 hours after receiving your RMA # from 5th Century Music. You must email 5th Century Music for your RMA # within 48 hours after receiving said product. The Return Authorization must be included with your return. To obtain your RMA # email 5th Century Music at firstname.lastname@example.org .
If 5th Century Music is not notified of the return within 48 hours, for a RMA request, and item is not shipped back for return under the above conditions, then item(s)will be considered to be satisfactorily accepted and no longer eligible for return.
Exclusions to the above return policy include any product that is used by mouth or in ear (harmonicas, recorders, wind controllers, earbuds, etc.), opened software, audio or video products or items not complete in its original packing.